Job Responsibility:
Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met while fostering a positive experience. The ideal candidate will possess strong communication skills and a passion for the automotive industry, particularly in dealership settings.
Duties
Greet customers warmly and assist them with inquiries regarding products and services.
Handle customer transactions efficiently, including cash handling and processing payments.
Provide detailed information about automotive repair services and products offered.
Upsell additional services or products based on customer needs and preferences.
Maintain knowledge of dealership offerings, mechanical knowledge, and automotive repair processes to effectively assist customers.
Address customer complaints or concerns promptly, ensuring satisfaction and resolution.
Collaborate with mechanics and service staff to facilitate smooth operations and enhance customer experience.
Document customer interactions accurately in the system for future reference.
Experience
Previous experience in a customer service role, preferably within a dealership or automotive setting.
Familiarity with upselling techniques and sales strategies is advantageous.
Basic mechanical knowledge or experience as a mechanic is a plus, enabling better communication with customers regarding their vehicle issues.
Robust interpersonal skills with the ability to build rapport with customers quickly.
Proficient in cash handling procedures and maintaining accurate transaction records.
Join our team as a Customer Service Representative where your expertise will contribute to creating an outstanding customer experience in the automotive industry!
Job Types: Full time, Permanent
Pay: $31,600.00-$63,693.52 per year
Schedule:
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
📌 Customer Service Advisor Winnipeg (Canada)
🏢 Midas
📍 Canada