Technical troubleshooting and customer support define this Shift4 associate role, serving Gift Card clients through telephone, tickets, and live chat.
Working in a 24/7 Customer Services operation, you will support B2C and B2B Gift Card users. The work includes resolving questions, troubleshooting systems, coordinating follow-up actions, and escalating issues across teams. You will also support Givex database monitoring and documentation.
Key Responsibilities: Respond to telephone calls, tickets, and live chats
Resolve Gift Card questions and support issues promptly
Set up terminals and point-of-sale Gift Card processing
Troubleshoot systems and transaction reports for B2B clients
Document knowledge and coordinate cross-team escalations
Requirements: Call center and technical support experience preferred
Solid troubleshooting, analytical, and problem-solving skills
Excellent telephone communication etiquette and writing skills
Basic networking knowledge and documentation skills
Experience using Word, Excel, and Outlook
Apply technical support, troubleshooting, communication, and documentation skills while assisting Shift4 Gift Card clients across support channels.

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📌 Customer Support Technical Associate (Ontario)
🏢 GiveX Canada
📍 Ontario