Support Pet Valu users with POS troubleshooting and software analysis in a full-time hybrid Help Desk Analyst contract role in Markham.
As a Help Desk Analyst, you provide customer, service, and technical support to store, warehouse, and head office users. You troubleshoot POS and business systems, track requests, and help maintain normal operations. You also support system updates, testing, process communication, and new team member training.
Key Responsibilities: Receive calls and troubleshoot POS and business systems
Maintain and track requests using call tracking software
Test Microsoft Dynamics Navision and LS Retail releases
Test promotional pricing on store flyers before release
Initiate service calls and follow up for closure
Requirements: High school diploma required
One to two years of help desk experience
Hardware and software troubleshooting experience
Strong customer service and problem-solving skills
Microsoft Word and Excel experience
Apply help desk support, POS troubleshooting, and explicit communication skills across Pet Valu’s Markham operations.

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📌 Help Desk Analyst Pet Valu (Ontario)
🏢 Pet Valu
📍 Ontario