At Serta Simmons Bedding, we dare to dream and work differently. We’re proud to be one of the largest bedding manufacturers in North America and lead the way with our iconic brands – Serta®, Beautyrest®, Simmons® and Tuft & Needle®. When you join our company, you become part of a winning team that is excited and committed to helping our customers get a good night’s sleep. Fueled by care for our people and their safety, we provide inspiring career opportunities, competitive benefits, employee perks, and most importantly, the chance to make a positive impact in the lives of our customers.
Job Family Logistics
Exempt/Non-Exempt Exempt
Function Logistics
Essential Duties And Responsibilities Plan and co-ordinate transportation of materials and manage the timely flow of customer orders (finished product).
Reports – Trip Sheets/Update Trailer report, daily yard trailer count
While adhering to policies, procedures and regulatory requirements, facilitate the shipping and/or receiving of products to and from the warehouse on behalf of customers (both internal and external). This would include organizing either the shipping or receipt of product or the preparation for delivery of product to and from the facility with focus on accuracy, efficiency and time management. Managing the flow of orders requires reliance on monitoring and co-ordination of delivery pickup and/or drop off schedules both manually and with computer programs.
Provide and maintain good customer service and solve problems.
As an integral part of the team, ensure that customers (both internal and external) are highly regarded and receive exceptional service throughout the flow of order processing, including readying loads for shipment and managing the inbound and outbound warehouse traffic. Address problems with order flow or shipping delays and quality-control issues, such s damaged or improperly packed goods, as well as day-to-day concerns with warehouse capacity and client deadlines. May include face-to-face, phone or email interactions with customers and vendors.
Tasks and Duties:




Adhere to shipping/receiving and regulatory-compliance procedures.
Comply with laws, regulations and standards.
Complete documentation such as pick lists, bills of lading, work orders and shipping orders using computer-based technology
Complete daily shipping and receiving logs
Dispatch freight for delivery and arrange for pickups
Record shipment data such as weight, charges and damages
Contact carrier representative to make arrangements and to issue shipping instructions and delivery of materials.
Rectify problems such as damages, shortages and non-conformation to specifications
Document and elevate any customer service issues and/or shipping/receiving errors
Assist with training of new employees
Complete safety reports in relation to health and safety issues.
Develop constructive and cooperative working relationships wit those on your team, as well as cross-functionally.
Assist with cycle counts under the direction of the cycle counter to ensure accurate knowledge of product location, condition and quality.
Back up for the Purchaser when required as well as assist Purchaser with locating material to be shipped out to internal customers (other plants).
First point of contact for all drivers on both docks.
Provide direction to the forklift drivers on offload sequence
Schedule appointments/timeslots with vendors for live load receipts and work within shipping appointment requirements from customers.
Maintain Kanban/supermarket and co-ordinate order requirements with Purchaser.
Receive all inventory into OHM and verify accuracy of packing slips




Perform regular material warehouse audits to ensure that material is undamaged and maintained neatly throughout the warehouse – in shipping docks periodic audits of trailer loading according to work orders are correct and consistent.
Other duties as assigned
Experience/Education A. REQUIRED: 1. High School graduate or equivalent
At least one year related
Experience Computer proficiency
B. DESIRED: 1. Knowledge of word processing, spreadsheet and database software
Prior Logistics/Customer Service experience
Prior experience in a manufacturing or distribution environment an asset
Job Factors/Work Environments 60% in the office environment and 40% work on the Plant floor
Key Relationships Shipping/receiving Supervisor
Supply Chain Manager
Production team
Operation Leadership team
Purchaser
Customers
Come Dream with Us! When you join Serta Simmons Bedding, you become part of our 150-year legacy of sleep solutions with endless opportunities to impact our future for centuries to come. Once you’re here, you’ll be part of a winning company that invests and supports our team members’ career journeys. We offer competitive advantages, job training, learning and development, and other employee perks such as our employee discount on all products.
Employees are required to comply with COVID policies established by a vendor or customer.
We are an Equal Opportunity Employer . It is our policy that discrimination against any individual on the basis of race, color, sex, religion, ancestry or national origin, age, citizenship status, marital status, sexual orientation, physical or mental disability (with or without reasonable accommodations), status as a disabled veteran or veteran of the Vietnam era, or political affiliation is strictly prohibited.
SSH Bedding Canada Co. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

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📌 Coordinator, Logistics (CAN) (Ontario)
🏢 Serta Simmons Bedding
📍 Ontario