Use French and English to support Manulife policyholders, agents, and partners in a hybrid contact center serving customers across multiple channels.
This customer service position combines inbound calls, email, and chat with careful issue analysis and accurate documentation. You will navigate multiple systems, explain products and services, and stay informed about industry regulations. Empathy, emotional intelligence, and collaboration help resolve concerns and build lasting trust.
Key Responsibilities: Assist policyholders, agents, and partners in both languages
Analyze inquiries and provide proactive, efficient solutions
Record customer interactions accurately in multiple systems
Explain relevant products, services, and regulatory information




Resolve complex concerns with internal departments
Requirements: Fluent verbal and written French and English communication
Customer service experience in a fast-paced environment
Call center experience is strongly considered an asset
Financial services contact center experience is an asset
Ability to navigate multiple systems with robust technical skills
Support meaningful customer connections through bilingual service, issue analysis, system navigation, and collaboration at Manulife.

#J-18808-Ljbffr

📌 French English Contact Center Agent (Quebec City)
🏢 Manulife
📍 Quebec City