Reporting to the Manager of the 84 Frederick Street Transitional Housing Program, the Program Supervisor is responsible for providing leadership and oversight to staff at the Program shelter. The individual will ensure that strategic goals established by the Program Manager are translated into practical action and that relationships are maximized between clients, employees, and community partners. Assist in ensuring the safety and wellness of the staff and residents. Task delegation, supporting disciplinary action, and/or direction to staff Provide input and evaluation of front-line staff performance evaluations through regular one to one supervision meetings with staff. Ensure staff adhere to policies and procedures Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals Maintain a conducive environment to allow for psychological stabilization in a person-centered program that operates overnight Provide direction to develop individual person-centered service plans addressing the immediate short-term needs with a focus on individualized housing plans Liaise with community support and partners Work independently and collaboratively within a team to provide housing stability support Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values and promote that same commitment within the team Perform additional duties as required/delegated by Management Post-secondary education in Social Work, Social Services,Health Services,



or equivalent ~1+ years Supervising and/or Managing employees ~3+ years Supporting Individuals at risk of or experiencing homelessness ~ Demonstrated experience in project management, communication, leadership, crisis management ~ Strong knowledge of Housing First Principles ~ Experience working with men experiencing or at risk of homelessness ~ Ability to apply principles of housing first principles approach in day to day work and interactions with clients ~ Expertise in collaboration with healthcare, housing and government and non-government support services in the region of Kitchener/Waterloo ~ Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity ~ Demonstrated ability to work without direct supervision in a team setting ~ Working knowledge of HTI is an asset ~ Proficient in MS Suite (Word, Excel, Power Point and Outlook) ~ Valid Certification in First Aid & CPR is an asset ~ Training in ASIST and CPI is an asset They are responsible for overseeing and managing program staff and will have the authority to manage the day-to-day operations accordingly. They are a support system, resource, and an advocator for the team and organization. Able to drive, walk (site locations)



regularly Able to answer and communicate telephone calls and general computer use Computer screen use (multiple screens if applicable) for prolonged periods of time Travel by vehicle to community sites for client support as required SHIP Values ~ SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”. Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas. Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. Our organization has supported the region for over 35 years and employs over 550 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families. Monday to Friday 7:00 AM
- 3:30 PM

📌 Program Manager (Canada)
🏢 Services and Housing In the Province
📍 Canada