Deliver exceptional customer service as a Customer Care Representative at Connect Hearing in Sudbury, Ontario. Support clients in person, by phone, and email.
Reporting to the Regional Clinic Manager, this position supports a retail clinic environment within Connect Hearing Canada and Sonova. You will schedule appointments, organize files, maintain client accounts, and build relationships. The work also includes insurance coordination, account reconciliation, and assisting with device cleanings and minor repairs.
Key Responsibilities: Provide customer service in person, by phone, and email
Schedule appointments for Hearing Care Professionals
Organize clinic files and maintain client accounts
Coordinate third-party billing with insurance companies
Assist with cleanings and minor device repairs
Requirements: Robust communication and customer service skills
Experience reconciling accounts receivable, or willingness to learn
Alignment with helping others
Availability to travel to other clinics
Passion for learning and growing knowledge
Bring customer service, account coordination, and communication skills to support Connect Hearing clients and clinic professionals in Sudbury.

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📌 Customer Care Representative Sudbury (Ontario)
🏢 Sonova Group
📍 Ontario