Serve applicants through Ontario Driver’s Licence services using customer service, document assessment, and transparent communication skills at Serco Canada Inc.
As a Customer Service Agent, you evaluate eligibility, assess identity documents, and provide information for all licence classes. You support fair issuance through testing, transactions, records, and applicant assistance. The position requires sound judgement, computer skills, and knowledge of applicable Highway Traffic Act sections, regulations, legislation, and policies.
Key Responsibilities: Evaluate eligibility for Ontario Driver’s Licence applications
Assess identity documents for validity
Conduct vision, photography, and knowledge testing
Schedule road tests and issue temporary licences
Investigate driver record problems and initiate corrections
Requirements: High school diploma or GED
Valid Ontario Class G driver’s licence
Two years of demonstrated excellent customer service experience
Intermediate computer skills
Successful completion of Customer Service Agent training
Use customer service, judgement, and licensing knowledge to support applicants and accurate Driver Examination services for Serco Canada Inc.

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📌 Ontario Driver Licence Service Agent
🏢 Serco
📍 Ontario