Consumer Collections expertise defines this Account Specialist opportunity with BMO. Apply negotiation, analytical, and customer service skills to complex accounts.
As a BMO Account Specialist, you review delinquent, high risk, and written off accounts for collections opportunities. You advise customers on payment strategies and products, manage transactions, and support loss mitigation. The work also includes reports, dashboards, coaching, training, quality audits, vendor management, and credit collection disputes.
Key Responsibilities: Review accounts and analyze collection probability
Advise customers on payment and collections strategies
Execute loss mitigation processes for high risk accounts
Handle escalated requests and incoming customer calls
Develop recovery plans protecting the Bank’s interests
Requirements: Three to five years of relevant experience
Post secondary degree or equivalent education and experience
Knowledge of Consumer Collections laws and regulations
Solid analytical, problem solving, and influence skills
In depth verbal and written communication skills
Bring collections knowledge, negotiation ability, and sound judgment to BMO customer support and recovery activities.