Use bilingual French and English communication with data analysis to investigate benefit-plan fraud and abuse in Manulife’s hybrid Montreal workplace. The E-Commerce Control Auditor, Investigation Services supports Customer Experience Investigation Services at Manulife. You will apply Group Benefits knowledge, research, problem solving, customer service, investigation, and decision-making skills. Your work helps identify, investigate, and prevent fraud and abuse against benefit plans while supporting investigative projects and initiatives.
Key Responsibilities
Profile risk-based data to identify trends and outliers Lead and support audit programs and investigations Prepare criminal and regulatory complaints Interview plan members, providers, and other stakeholders Create written audits and related correspondence
Requirements:
Bilingual French and English communication is required University degree or equivalent work experience Knowledge of Group Perks is preferred Intermediate Excel and data mining skills are preferred Investigation skills with strong attention to detail Apply bilingual communication, investigative judgment, and data analysis to protect benefit plans through Manulife’s Montreal team.