Serve Vancouver communities at library service desks using excellent customer service, diplomacy, and technology skills in a fully in office setting. Support welcoming public access.

Vancouver Public Library seeks Library Public Service Associates for Terry Salman, Firehall, and Kitsilano branches. Associates check items in and out, answer basic questions, sort resources, and support programs for adults, kids, and teens. Patience, empathy, communication, and adaptability matter.

Key Responsibilities:

• Staff service desks across Vancouver Public Library locations
• Check library items in and out for patrons
• Answer basic questions with friendly, respectful service
• Sort and shelve books and other resources
• Support author events, Lego parties,
  
  
  
  and film screenings

Requirements:

• Completion of Grade 12 with relevant courses or experience
• Excellent customer service skills and conflict de-escalation abilities
• Patience, warmth, curiosity, diplomacy, tact, and empathy
• Ability to lift, bend, reach, grip, push, and squat
• Excellent oral and written communication skills

Bring customer service, communication, and physical handling skills to Vancouver Public Library’s welcoming public service work.