The Faculty Operations Coordinator provides operational coordination and executive support, communications leadership, and project management services that advance the Department’s strategic, academic, and administrative priorities. This position will lead cross-functional initiatives, coordination, departmental communications, supports governance activities, and oversee operational projects that improve efficiency across departments.

Job Description - Key Responsibilities

Provide operational support to the Program Directors and other clinical leaders on departmental initiatives

Serve as the primary point of contact for departmental correspondence and inquiries, triaging and directing appropriate leadership or staff.

Support implementation of departmental priorities by coordinating clinical projects

Facilitate communication between clinical leadership and administrative teams to ensure timely execution of departmental activities

Manage and coordinate calendars for the Department Head, Associate Director[CK1.1], and Program Medical Directors including scheduling meetings, resolving conflicts, and prioritizing time-sensitive requests

Prepare agendas, briefing materials, and follow-up notes for leadership meetings as required

Coordinate travel arrangements and related logistics for department leadership, as needed (ie. CAEP)

Provide administrative oversight for department operations as priorities required

Special Events

Maintain event calendars and timelines, and liaise with internal and external interest holders

Provide oversight and direction on special projects, special events, and communications projects, including venue/room booking, vendor coordination, catering, and on-site support

Coordinates the activities of special project participants and committees.



Monitors progress towards goals and ensures the department is on track to successful completion.

Communications

Maintain and update departmental website content, ensuring accuracy and timeliness

Draft, edit, and distribute internal and external news items, announcements, and newsletters

Coordinate with Divisional Chairs and Faculty regarding news items and updates.

Network and ensure regular communications with key interest-holders in the University community to identify initiatives, programs and / or stories to best highlight and support institutional goals.

Governance and Leadership Support

Coordinate governance meetings and leadership forums, including development of materials, action tracking, governance documentation, and follow up

Coordinate governance activities for departmental committees, leadership groups, and working groups

Schedule meetings and coordinate logistics including room bookings (virtual and in-person), agendas and supporting materials

Prepare meeting packages briefing materials presentations and confidential documentation

Record key decisions and action items and monitor progress to completion

Maintain committee records, terms of reference, membership lists, and annual work plans

Support implementation of committee and leadership decisions by coordinating follow-up activities across the department

Provide admirative and operational support for strategic planning sessions,



retreats and departmental focus

Reporting

Coordinate the collection, compilation, and formatting of the faculty-wide Annual Report

Track submission deadlines and follow up with contributors across the faculty

Administers and prepares department annual reports, maintains annual calendars and records, updates and maintains policy and procedures and ensures compliance. Highlight situations that have implications to policy or require changes to existing policy, bring these changes to the attention of the respective staff member, provide suggested revisions and where applicable update as necessary.

Qualifications & Experience

Post-secondary diploma or degree in Business, Public or Health Administration or a related field, or equivalent combination of education and experience

Minimum [5+] years of administrative experience, ideally in a post-secondary, healthcare, or academic environment

Demonstrated experience supporting senior leadership, including calendar and meeting management

Experience with website content management and internal/external communications

Experience supporting committees, including minute-taking and action-item tracking

Exceptional organizational skills with the ability to manage competing priorities and deadlines

Solid written and verbal communication skills

High degree of discretion and professionalism when handling confidential and sensitive information

Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and calendar/scheduling tools

Ability to work independently, exercise sound judgment, and anticipate the needs of leadership

Strong interpersonal skills and a service-oriented approach to internal and external interest-holders

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📌 Faculty Operations Coordinator (Ontario)
🏢 Queen's University
📍 Ontario