Shape BPO vendor strategy and accountability at Affirm, combining performance analytics with executive governance in a remote-first Operations environment.
This senior Partner Manager role leads performance and transformation across Affirm’s global BPO vendor network. You will manage customer experience, service levels, compliance, and quality assurance outcomes while supporting strategic partnerships. Success requires vendor expertise, analytical judgment, and influence across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management.
Key Responsibilities: Drive vendor excellence and customer satisfaction across global operations
Run quarterly business reviews and senior-level vendor escalations
Partner with analysts to define metrics and business dashboards




Diagnose performance gaps and validate trends through data
Translate vendor insights into cross-functional improvement actions
Requirements: Eight-plus years of vendor, BPO, operations, or related expertise
Ability to define analytical questions and build useful tools
Proven vendor accountability through governance and scorecards
Experience leading complex programs across multiple functions
Explicit communication with internal and vendor executives
Use BPO management, performance analytics, and executive influence to strengthen vendor outcomes and customer experiences for Affirm.

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📌 BPO Vendor Performance Director (Ontario)
🏢 Affirm
📍 Ontario