Shape member experience strategy and service standards at Provincial Credit Union from any branch location across PEI. Lead relationship-focused improvements organization-wide.
The Director, Member Experience provides strategic leadership for consistent member experiences across PCU. You will develop member journeys, establish service expectations, and collaborate with Retail, Business Services, Digital Member Experience, and Member Administration. Your work connects feedback, research, and performance measures to practical service improvements.
Key Responsibilities: Lead PCU’s member experience strategy, framework, and priority journeys
Establish service standards reflecting PCU’s IMPACT values
Support consistent experiences across branch, telephone, and digital channels
Represent members in projects, processes, products,



and technology decisions
Monitor performance, emerging issues, and priority progress
Requirements: Post-secondary education or equivalent education and experience
Significant leadership experience in financial services or experience delivery
Experience leading cross-functional initiatives and service improvement programs
Experience using feedback, research, and performance measures
Solid communication, influencing, analytical, and problem-solving skills
Bring member journey leadership, service design, and cross-functional influence to Provincial Credit Union’s PEI operations.

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📌 Director Member Experience Strategy (Prince Edward Island)
🏢 Provincial Credit Union
📍 Prince Edward Island