Drive balance growth strategy for BMO’s Canadian retail and small business credit card portfolios from 33 Dundas Street West. Apply analytics and risk management expertise.
As Manager, Balance Growth & Special Initiatives, you will implement new strategies and optimize existing programs for profitability. The role covers balance transfer programs, pre-delinquency improvements, customer experience, change management, and special initiatives. You will coordinate with finance, credit risk, marketing, analytics, operations, collections, and customer contact center partners.
Key Responsibilities: Oversee balance growth strategy and program implementation
Implement tests, digital enhancements, and automation
Maintain policies, procedures, disclosures, and marketing materials
Manage escalations and improve customer-facing processes
Report on campaigns and manage ongoing P&L; performance
Requirements: Bachelor’s degree or equivalent experience
Two to three years of business experience
Robust business case and presentation creation skills
In-depth analytical and problem-solving skills
In-depth communication, collaboration, and influence skills
Apply analytical decision-making, risk management, and partnership skills to grow BMO credit card balances profitably.