Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories,

we offer
the best gear and custom fitting services to help golfers play their best since 1999. As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game. Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you. Vendor Pro Deals and expert product training to fuel your knowledge and performance. An hourly rate of $24.00 and opportunities to grow your career in the sports lifestyle. As a Bilingual Customer Care Representative (FR/EN) with Golf Town, you will deliver an exceptional customer experience by providing timely, accurate, and professional support through email and case management in both French and English. In this role, you will assist customers with inquiries about orders, returns, gift cards, product information, warranties, and online shopping experience. You will work collaboratively with internal store support centre (SSC) teams, stores and the wider Customer Care team to help resolve customer concerns, support operational processes, and maintain high service standards across all customer touchpoints. Provide exceptional Customer Care as per the Sporting Life Group Mission Statement. Manage inbound customer cases and email communication ina timelyand professional manner. Support departmental KPI performance including First Response Time (FRT),Average Handling Time (AHT),productivity,



quality standards, andtimelycase resolution. Respond to customer inquiries related to online orders, returns, exchanges, carrier issues, promotions and product support. Investigate and resolve customer issues that may impact order fulfillment or delivery. Resolve customer concerns by identifying solutions and escalating issues when required. Manage and respond to customer-related store emails while partnering with support teams asrequired. Maintainaccuraterecords of all customer interactionswithin Service Cloud and other company systems. Utilize systems including Service Cloud, Commerce Cloud, and D365 Knowledge to support customer resolutions and operational processes. Follow established policies, procedures, and service guidelines to ensure consistency and accuracy. 1
- 3 years’ retail/customer care experience. ~ Bilingual (French/English) with excellent verbal and written communication skills. ~ Customer-focused individual who works well in a team setting. ~ Strong customer service, problem-solving, and conflict-resolution skills. ~ Ability to communicate professionally and empathetically with customers. ~ Strong attention to detail and ability to accurately document customer interactions. ~ Working knowledge ofSalesforce (Service Cloud, Commerce Cloud)andMicrosoftD365 Knowledge systems is considered an asset. ~ Demonstrates professionalism, accountability, and a commitment to delivering excellent customer experiences. ~ College oruniversity education is an asset. #

📌 Bilingual Customer Care Representative (Canada)
🏢 Golf-Tow
📍 Canada