Support fitness equipment customers in Kingston through product knowledge, troubleshooting, and clear communication across phone, email, and web inquiries. Insight Global seeks a Customer Service Representative for a leading fitness equipment manufacturer. You will support orders, product questions, replacement parts, and related product assistance. The work requires problem-solving, physical product learning, and ownership of customer issues from contact through resolution.

Key Responsibilities
Provide service through phone, email, web, and in-person interactions Assist with orders, replacement parts, and product questions Troubleshoot basic mechanical and electronic product issues Document interactions, feedback, issues,



and resolutions accurately Communicate recurring customer or product trends internally

Requirements:
One or more years of customer service or support experience Robust verbal and written communication skills Demonstrated problem-solving and troubleshooting abilities Comfort learning physical product components and functionality Microsoft Office and business systems experience Apply customer support, product troubleshooting, and communication skills while assisting fitness equipment customers in Kingston.

📌 Fitness Equipment Customer Support Representative (Canada)
🏢 Insight Global
📍 Canada