At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. Unique and compelling projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met. Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers. Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.



Training and development Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time. Experience
- Minimum 3 years in customer support, client relations or technical help desk Product Knowledge
- Deep understanding of the company's product services and/or software application Technical Skills
- Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #

📌 Travel Support Analyst (Canada)
🏢 Bulloch Technologies
📍 Canada