Build Salesforce Service Cloud and Agentforce solutions as MRI Software’s Product Owner for Client and Digital Support. Use AI coding tools directly.
This individual contributor owns the client and digital support product area end to end. You will configure, prototype, and code across Salesforce platforms and adjacent tools. The work connects case management, self-service, knowledge, chat, telephony, and ticketing systems.
Key Responsibilities: Own roadmaps, priorities, and outcomes across support products
Build functionality using Service Cloud, Agentforce, Flows, LWC, and Apex
Design integrations across support systems and knowledge platforms
Tune AI deflection and measure containment, accuracy, and escalations
Lead UAT, rollout, documentation,



and enablement activities
Requirements: Deep hands-on Salesforce Service Cloud configuration expertise
Working knowledge of Zendesk, ServiceNow, Intercom, Freshdesk, or similar
Experience shipping products using Claude Code or comparable platforms
Understanding of support operations, escalation, queues, and knowledge management
Cross-functional delivery experience with end-to-end ownership
Apply Salesforce, Agentforce, AI development, and support systems expertise to improve client experiences at MRI Software.

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📌 Salesforce Support Product Owner (Manitoba)
🏢 MRI Software
📍 Manitoba