Drive retention and growth at Clio through SaaS customer success, AI-powered analytics, and strategic account engagement. This current role supports high-value customers.
As a Senior Customer Success Manager, you will build trusted adviser relationships across accounts, integration partners, and stakeholders. You will connect Clio products with strategic business goals. Your work includes executive reviews, adoption, workflow optimization, and measurable customer outcomes.
Key Responsibilities: Establish trusted adviser relationships with high-value accounts
Present AI-powered analytics and actionable customer insights
Facilitate executive business reviews and measure ROI
Drive adoption, renewals, upsells, and customer satisfaction
Coordinate customer needs across Product, Sales Engineering, and departments
Requirements: Four or more years of SaaS CSM experience
Experience driving retention, growth, and advocacy
Previous ownership of Customer Success KPIs
Experience developing processes and leading change management
Experience using Gainsight, Totango, or ChurnZero
Bring strategic account management, customer advocacy, and SaaS expertise to Clio's AI-powered legal technology customers.

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📌 Senior SaaS Customer Success Manager (British Columbia)
🏢 Clio
📍 British Columbia