Lead service design for PLATO’s NIIS replacement, applying journey mapping and human-centered design within a Canada-based technology services company.
This Service Design Lead will guide large-scale government transformation across the investigation lifecycle. The work spans future-state operating models, service blueprinting, experience prototyping, and design-ready feature delivery. Collaboration includes ESDC product owners, SMEs, investigators, Agile teams, and solution architects.
Key Responsibilities: Lead end-to-end service design from referral intake through case closure
Define investigator journeys, operating models, and experience principles
Translate objectives and requirements into design-ready features




Facilitate reviews and workshops with government stakeholders
Support UAT, go-live, training, and continuous improvement
Requirements: Experience leading service design on government transformation programs
Expertise in journey mapping and service blueprinting
Experience facilitating co-design and experience prototyping
Ability to work strategically and at detailed feature level
Solid stakeholder management with Agile delivery experience
Bring service design leadership, facilitation, and investigator-focused thinking to PLATO’s NIIS replacement program.

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📌 Service Design Lead Government Transformation (Manitoba)
🏢 PLATO
📍 Manitoba