Lead eCommerce customer experience strategy at Walmart in Mississauga, focusing on Net Promoter Score and Perfect Order performance. Drive measurable improvements across the order journey.
As Senior Manager, Program Management, you will establish performance frameworks for eCommerce NPS and Perfect Order. The work includes KPIs, reporting, root-cause analysis, and improvement plans. You will translate customer insights into priorities and recommendations.
Key Responsibilities: Manage eCommerce NPS and Perfect Order performance frameworks
Lead performance reviews across the end-to-end order journey
Identify customer pain points, operational gaps, and emerging trends
Drive cross-functional ownership of corrective actions and initiatives
Develop long-term NPS and Perfect Order strategy roadmaps
Requirements: Age 16 or older
Ability to work with Operations, Product, Technology, and Supply Chain
Ability to apply data, analytics, and customer insights
Commitment to integrity, ethics, compliance, and Walmart values
Focus on continuous improvement and customer-first decisions
Bring program management, performance strategy, and customer insights to Walmart’s eCommerce experience in Mississauga.

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📌 Senior eCommerce Customer Experience Manager (Ontario)
🏢 Walmart
📍 Ontario