Shape national customer experience strategy at Belron Canada, using omnichannel leadership and customer insights to improve every engagement. This hybrid opportunity spans enterprise transformation.
As National Manager, Customer Experience, you will define the Customer Experience vision and align it with business objectives. You will lead initiatives across the journey, from lead generation through in-store experiences, while influencing senior stakeholders. The mandate combines innovation, loyalty, retention, and measurable business results.
Key Responsibilities: Define and lead comprehensive national Customer Experience strategy
Mobilize stakeholders around the Customer Experience vision
Lead multidisciplinary SEA, Solutions, Regen, and 1-to-1 Marketing teams
Guide Qualtrics, Salesforce, and PAT technology roadmaps




Monitor conversion, NPS, handling time, and customer satisfaction
Requirements: University degree in Business Administration or related field
Eight-plus years of senior Customer Experience leadership experience
Experience with marketing automation tools and CRM platforms
Experience scaling customer success teams, systems, and processes
Solid analytical, communication, and cross-functional leadership abilities
Lead Belron Canada’s customer experience transformation through omnichannel strategy, innovation, loyalty, retention, and data-informed leadership.

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📌 National Customer Experience Director (Quebec City)
🏢 Belron International
📍 Quebec City