Microsoft Copilot administration and AI governance define this Senior Analyst role at Ciena. Support enterprise platforms across security, operations, and business teams.
Ciena seeks a hands-on Senior Analyst, AI Operations and Governance for Microsoft 365 Copilot, Copilot Studio, and enterprise AI services. You will manage configurations, access, service health, gateways, agents, and operational controls. The work spans Enterprise Architecture, Information Security, Infrastructure, Data & Analytics, Legal, Privacy, and business teams.
Key Responsibilities: Administer Microsoft 365 Copilot and Copilot Studio services
Monitor platform health, adoption, availability, and operational readiness
Manage LLM gateway providers, policies, quotas, and audit logging
Govern AI agent registration, testing, deployment,



and retirement
Create dashboards covering usage, costs, errors, and policy violations
Requirements: Hands-on Microsoft 365, Copilot, Power Platform, and Entra ID experience
Enterprise LLM Gateway or AI Gateway administration experience
Agent governance, AgentOps, or AI lifecycle control experience
Bachelor’s degree or equivalent practical experience
Typically five or more years in related technology roles
Apply AI operations, Microsoft Copilot administration, and governance expertise to Ciena’s enterprise technology workplace.

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📌 Senior AI Operations Analyst (Quebec City)
🏢 Ciena Canada
📍 Quebec City