Lead bilingual client onboarding and service for Commercial Banking clients at CIBC, guiding teams across Canada with strong relationship management. The work arrangement balances in office and remote work as discussed during interviews.
As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.
Key Responsibilities: Lead and coach the Client Onboarding & Service team
Oversee onboarding execution and service activities across Canada
Manage client and team escalations promptly and professionally




Partner with sales and internal stakeholders on client solutions
Identify workflow improvements through trends and root cause analysis
Requirements: Significant financial services onboarding or operational leadership experience
Experience leading diverse, high-performing teams inclusively
Strong procedures, controls, risk management, and judgment knowledge
Microsoft Office experience, including Excel and PowerPoint
Fluency in French and English
Bring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.

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📌 Director Bilingual Client Onboarding (Quebec City)
🏢 CIBC
📍 Quebec City