Shape customer experiences through digital planning, CRM knowledge, research, and innovation at VML Canada’s hybrid CX team. This is a one-year contract.
As a CX / CRM Strategist, you will help solve brand and business problems for Canadian and American clients. Reporting to the CSO, you will work with a CX Strategy Director across multiple brands. The work combines customer empathy, marketing fundamentals, user experience, and brand ecosystem knowledge. Your contributions will support connected experiences through insight, collaboration, presentations, documentation, and measurement.
Key Responsibilities: Review data and analyze competition across categories and customers
Run surveys and interview stakeholders or audience members
Translate insights into valuable opportunities and impact




Present findings and prepare reviews and documentation
Evaluate previous launches to improve future output
Requirements: Three to five years in strategic digital, UX, product, CX, service design, or CRM roles
Knowledge of personas and brand positioning fundamentals
Understanding of user experience and brand ecosystem components
Knowledge of AI, CRM, CMS, or membership ecosystems
Readiness to discuss a client problem through a mock exercise
Bring customer research, digital experience planning, CRM knowledge, and cooperative strategy to VML Canada’s client brands.

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📌 CX CRM Strategy Consultant (Ontario)
🏢 VML Canada (English)
📍 Ontario