Lead wireless software debugging and customer escalations at Extreme Networks, applying C/C++, AI-assisted troubleshooting, and system-level analysis.
This principal-level engineer owns technical resolution for critical global customer issues. The work spans embedded software, firmware, hardware, networking stacks, operating systems, and applications. You will coordinate Development, QA, Product Management, and Support while mentoring engineers and improving diagnostic practices.
Key Responsibilities: Lead technical triage, prioritization, escalation, and end-to-end issue resolution
Drive root-cause analysis across software, firmware, hardware, and networks
Guide reproducible failure investigations through validation and closure
Develop AI-assisted troubleshooting workflows and diagnostic automation
Champion quality,



reliability, supportability, and knowledge-reuse improvements
Requirements: Bachelor’s or Master’s degree in a related technical discipline
10+ years of software development and demonstrated technical leadership
Expert C/C++ skills with Java and Python proficiency
Deep Wi-Fi, Bluetooth/BLE, networking, and embedded-systems expertise
Solid customer communication, negotiation, mentoring, and stakeholder-management skills
Bring wireless connectivity expertise, advanced debugging judgment, and customer leadership to Extreme Networks’ most complex technical issues.

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📌 Principal Wireless Software Engineer (Ontario)
🏢 102 Extreme Networks Canada
📍 Ontario