Work Location: Markham, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

Supporting and helping is at the heart of everything we do at our contact centres, and were proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, youll have opportunities to grow and make a meaningful difference to our customers, our communities and our business.

Job Details

What Youll Do

As the voice of TD, youll be passionate about understanding our customers. Whether youre assisting in-bound customers with account inquiries or resolving an issue by recommending a TD product or service, youll help us offer personalized support to our customers whenever they need it. Youll consistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.

• Make peoples day:
  
  
  
  strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Job Requirements

What You Need to Succeed

Were proud to work with a group of diverse colleagues. If you have relevant experience that isnt mentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent
• Fluent in English & Cantonese/Mandarin
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
• Flexibility, resiliency,
  
  
  
  and a positive attitude when responding to challenging situations.
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Language Requirement

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.

Additional Information

Were delighted that youre considering building a career with TD. Through regular development conversations, training programs, and a competitive advantages plan, were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Company Overview

Our Values

At TD were guided by our pu