Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in Recent York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D; centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company: American Colloid Company (ACC), a Minerals Technologies company, is well known for establishing the global standard for premium foundry-grade bentonite and green sand molding materials for the metalcasting industry since 1927.

Job Title: Customer Service Representative

Location: Canada | Brantford, Ontario

Pay: $29.00/hr - $34.00/hr

What We Offer:

- Competitive pay, commensurate with experience
- Health/Dental/Vision plans
- 401k company match
- Life Insurance
- Short Term Disability & Long-Term Disability
- Educational Assistance
- Employee Assistance Plan

Responsibilities

While this position is responsible for the entire order management process from order placement through invoicing, another key focus is to build and maintain strong business relationships.



We strive to provide our customers with prompt and accurate service to promote customer loyalty.

Primary Duties & Responsibilities

- Ensures delivery of world class customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve customer inquires
- Enter, process, acknowledge and follow-up on customer orders received via EDI and e‑mail. Verify pricing, lead times, load quantities (pallets and weight) and ensure timely entry, fulfillment, and delivery
- Works closely with the Sales teams to understand current pricing and promotions; coordinates with our Global Shared Services team to maintain accurate pricing, promotions, and customer information.
- Monitors all orders in the area of responsibility to ensure timely and accurate communication of any issues
- Act as liaison between external and internal customers; this includes, but is not limited to Sales, Accounting, Purchasing, Plant Operations and Logistics.
- Liaise with customers and carriers toschedule both shipment pick-up and delivery appointments
- Strives to create a great customer experience through building a rapport with customers, being reliable, focused on listening and responding in a timely manner.
- Reports,



monitors and provides feedback to customers on complaints and corrective actions
- Other duties as assigned

OE/Lean: Per department policy

Qualifications

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Associates degree preferred, but not required

Knowledge, Skills & Abilities: Customer Service experience; computer/data entry experience; good communication/organizational skills; ability to multi-task

- At least 3 years experience as a Customer Service professional for a manufacturing company
- Proficiency with MS Office and Outlook a must; experience with Oracle and EDI a plus
- Excellent Customer Service, written and verbal communication skills
- A high degree of professionalism
- Strong collaborative, problem solving and interpersonal skills
- Great organizational and prioritizing abilities
- Superior multi-tasking abilities and very detail oriented
- Must be reliable and able to work independently under minimal supervision
- Desire to work in a fast-paced environment

Travel: Minimal

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the abil

📌 Customer Service Representative (Brantford)
🏢 Minerals Technologies
📍 Brantford