Your repartee is as legendary as your sense of hospitality

The Guest Service Supervisor has a dynamic approach that enables him/her to
ensure the smooth running of reception, reservations, night audit and concierge
operations. Because he.she excels in the art of juggling delicate situations and
stands out for his.her responsiveness to the unexpected, he.she ensures an
outstanding level of service at all times and makes sure that all team members
do the same.

WHAT YOU'LL DO

- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a
personalized stay.
- Support team members in their work and career development.
- Ensure a regular presence in the service areas to ensure that our sense of
aesthetics is everywhere and that all health, safety, hygiene, and sanitation
regulations are respected.
- Be in constant communication with other departments to smoothly coordinate
customer service activities, including inventory management during busy
periods.
- Act as a resource person for the team both in terms of complaint management
and the deployment of our service excellence, as well as in the event of an
emergency or crisis.





WHAT YOU'LL BRING

- Diploma in Hotel Management, an asset
- Minimum 2 years' management or supervisory experience in a hotel context
- Leader capable of inspiring, motivating and mobilizing teams
- Ability to put yourself in the guest's shoes and understand their feelings
and concerns
- Quick and effective management of requests and problems
- Tolerance of unhappy or stressed guests
- Strong computer knowledge - experience with OPERA PMS, an asset

WHAT WE OFFER

- Passionate about travel? Take advantage of special rates when you stay with
Germain Hotels and travel the country. Again and again
- A work environment that fosters creativity and autonomy - contribute to the
growth of a company that strives to move you forward and recognizes you for
who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your
workplace.

The annual salary for this role is between $52,000 and $62,000, depending on
experience, qualifications, and internal equity.

📌 Guest Service Supervisor (Canada)
🏢 Germain Hotels group
📍 Canada