Shape member experience strategy at Provincial Credit Union from any branch location in PEI, using service standards and journey development.
The Director, Member Experience provides strategic leadership for consistent, meaningful, relationship-focused interactions. This role develops member journeys and service practices, collaborates across PCU, and represents members in projects, process changes, products, and technology decisions. It also monitors performance and emerging issues.
Key Responsibilities: Lead PCU’s member experience strategy, framework, and priority journeys
Establish service standards reflecting PCU’s IMPACT values
Coordinate consistent experiences across branches, telephone, and digital channels
Use feedback, research, and measures to identify service gaps
Report performance,



emerging issues, and progress against priorities
Requirements: Post-secondary education or equivalent education and experience
Significant leadership experience in financial or related services
Experience leading cross-functional initiatives and service standards
Experience using research and measures to implement improvements
Solid communication, influencing, analytical, and problem-solving skills
Bring strategic leadership, journey development, and service excellence expertise to Provincial Credit Union’s member experience agenda.

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📌 Member Experience Strategy Director (Prince Edward Island)
🏢 Provincial-Credit-Union-2
📍 Prince Edward Island