Lead strategic customer success for SPS Commerce using executive relationship management and cloud-based supply chain expertise. This hybrid role requires regular office presence.
The Customer Success Executive serves as a strategic consultant and ongoing account team leader. You will manage customer relationships, understand account opportunities, and connect SPS Commerce products with business value. The position supports enterprise, multiproduct accounts and works across organizational levels.
Key Responsibilities: Develop executive relationships and lead customer discussions
Monitor trading partner onboarding, additions, and adoption
Align plans with customer business goals and objectives
Ensure on-time delivery against sales contracts
Lead customer and SPS change management
Requirements: Ten years related experience with a Bachelor's degree
Six years related experience with a Master's degree
Executive-level alignment and relationship-building success
Excellent organizational and communication skills
Complex analysis, strategy, and action planning experience
Use executive engagement, product knowledge, and account leadership to advance customer value at SPS Commerce.