Support Splunk customers remotely across Western Canada through technical health expertise, adoption planning, and explicit communication with technical and non-technical audiences.
As a Customer Success Specialist at Splunk, a Cisco company, you will guide enterprise customers through Splunk Cloud and Enterprise adoption. You will provide product support, advisory services, mentorship, and recommendations while coordinating technical adoption plans with account strategies. The work focuses on cybersecurity, observability, IT operations platforms, and efficient technology use.
Key Responsibilities: Address technical health issues for Public Sector customers
Oversee technical adoption plan execution across multiple teams
Provide mentorship and recommendations for customer technical health
Coordinate critical issue response,



upgrades, add-ons, and maintenance windows
Review service levels, usage metrics, and environment performance virtually
Requirements: Three or more years in technical support or related experience
Two or more years building customer and commercial relationships
Strong verbal and written communication skills
Ability to work independently and within a team
Splunk Architect Certification within one year of starting
Bring technical support, customer relationship, and Splunk adoption expertise to strengthen enterprise platform health across Western Canada.

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📌 Technical Customer Success Specialist (Quebec City)
🏢 Cisco Systems
📍 Quebec City