SAP Service Management Consultant at Syntax designs service solutions using SAP configuration, process analysis, and enterprise integration across complex environments.
This consultant supports client transformation initiatives through SAP Service Management implementation and optimization. The work involves collaborating with business and technical stakeholders, translating requirements into functional specifications, and improving service operations. Responsibilities span service orders, contracts, warranties, billing, scheduling, and field service support.
Key Responsibilities: Implement and configure SAP Service Management for service requests
Gather and document customer service requirements with stakeholders
Manage contracts, warranties, service orders, and periodic billing




Optimize technician scheduling and field service resource planning
Integrate SAP Service Management with SD, PM, and MM
Requirements: Five or more years of hands-on SAP consulting experience
At least two years using Service Management or CS/SM
Understanding of customer support, maintenance, and field service
Experience translating requirements into SAP configurations
Solid analytical, troubleshooting, and client-facing communication skills
Apply SAP Service Management expertise to improve service processes, integrations, scheduling, and client transformation delivery at Syntax.

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📌 SAP Service Management Consultant (Ontario)
🏢 Illumiti
📍 Ontario