Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value.
This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.
Key Responsibilities: Help customers adopt and optimize complex Ashby technology
Conduct tailored product trainings for diverse audiences
Explain advanced configurations, reports, and data workflows
Manage proactive engagement across a broad customer portfolio
Collaborate with Sales, Marketing,
Product, Support, and Operations
Requirements: At least two years of Customer Success experience in B2B SaaS
Experience with technically complex products and integrations
Ability to explain complex concepts in simple terms
Strong prioritization across approximately 60 customers
Detail-oriented approach to follow-up and CRM updates
Use technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.