Support Wesco customers through telephone and email service, order management, and problem resolution in a supply chain customer service role. Handle routine and complex inquiries with care.
As a Customer Service Representative, you will answer questions, manage complaints, and communicate requested information. You will research customer problems, coordinate with service or technical departments, and process orders end to end. Daily team meetings help review current orders and provide timely updates.
Key Responsibilities:
- Answer customer questions, concerns, and account inquiries
- Handle customer complaints professionally and sensitively
- Research problems and communicate effective solutions
- Process and manage supply chain orders end to end
- Review orders and provide timely customer updates
Requirements:
- High School Degree or equivalent required
- College Diploma preferred
- Two to four years of relevant experience
- Effective verbal and written communication skills
- Working knowledge of Word, Excel, and Outlook
Bring attention to detail, interpersonal skills, and order management expertise to Wesco’s customer service team.