Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Department Overview

Infrastructure Operations is a 7/24 Service Availability (Dual Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system surveillance and reacting to any/all anomalies that are presented through a variety of monitoring tools for the Banks mission critical platforms. We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail.

The Enterprise Environment Surveillance Team is responsible for providing front line monitoring and support of mission critical, client server based applications (EasyWeb, WebBroker, Wallstreet, Internet/Intranet sites, Retail Internet Banking, etc), System-i (AS/400) and Network Infrastructure support (LAN, WAN).





Job Description/Accountabilities

- Execution of system/application maintenance functions
- Incident and Change Management as well as enterprise surveillance of the associated components in these environments
- Areas of support include application, database architecture, hardware/operating systems and network communications equipment
- The position entails creating Incident tickets, understanding and complying with Change and Problem Management policies
- The candidate is expected to act as the focal point for all exceptions, ensuring incidents are resolved promptly mitigating impact to TDBFG

CUSTOMER

Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Monitor resources to ensure availability associated with business applications and technology
- Identify, resolve, or elevate service delivery issues and/or complaints
- Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
- Maintain proficient knowledge of technology components, applications, clients/customers and business services




- Prioritize activities to ensure time invested is appropriate to the availability impact
- Provide seamless integration of activities and processes, recognizing system interdependencies
- Act as an information source to colleagues, business partners and clients/customers
- Ensure prompt and timely updates to service issues, and follow through on outstanding problems

SHAREHOLDER

Deliver and maintain accurate reports and documentation

- Follow established procedures and standards
- Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
- Maintain a secure work workplace and ensure adherence to notification and escalation processes
- Communicate effectively within the team relative to service issues and scheduled changes
- Recommend improvements and enhancements to internal departmental processes
- Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues

- Prioritize and manage own workload in order to deliver quality results and meet timelines
- Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Internal

- Participate in knowledge transfer within the team and business units
- Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business uni

📌 IT Operations Analyst II (Toronto)
🏢 TD
📍 Toronto