Provide shelter support through security monitoring, client assistance, and calm problem solving. Work casual, on-call shifts across days, evenings, overnights, weekends, and holidays.
As a Support Services Worker with The Salvation Army, you will help maintain safety, etiquette, service, and hospitality standards. You will assist residents with facility restrictions, address problems without force, and manage inquiries, referrals, and emergency communications. The position suits someone with shelter, security, or hospitality experience and understanding of addiction, mental health, and homelessness issues.
Key Responsibilities: Monitor security and camera systems for staff and residents
Explain facility restrictions firmly, politely, and diplomatically
Handle problems and individuals requiring discipline without force




Answer and redirect switchboard calls helpfully
Complete emergency communication and fire plan functions
Requirements: Previous shelter, security, or hospitality industry experience
Understanding of addiction, mental health, and homelessness issues
Enhanced security screening and applicable background checks
Ability to function independently under pressure
Ability to manage multiple concurrent tasks and emergencies
Use security awareness, respectful communication, and steady judgment to support residents and staff in The Salvation Army’s shelter services.

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📌 Shelter Security Support Worker (British Columbia)
🏢 The Salvation Army in Canada
📍 British Columbia