Shape the PetSmart pet parent experience with strong communication, service leadership, and operational focus. This full-time position requires schedule flexibility.
As an Experience Leader, you guide associates and customers across salon, training, hotel, day camp, live pet sales, and adoptions. You support safe, healthy pets while maintaining store standards and executing company policies. You also coordinate staffing, events, services, and daily priorities.
Key Responsibilities: Oversee pet parent experiences across PetSmart services
Assist reservations for hotels, salons, and training
Execute store events and marketing activities
Conduct monthly Services Walks for policy compliance
Act immediately when sick or injured pets need care
Requirements: Three to five years in customer-focused experience or retail leadership
Versatile schedule, including evenings, weekends, and holidays
Strong organizational skills and attention to detail
Strong written and verbal communication skills
Ability to stand, walk, climb ladders, and lift
Use customer-focused leadership, service coordination, and clear communication to deliver safe experiences for pets and their parents.

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📌 PetSmart Pet Parent Experience Leader (British Columbia)
🏢 PetSmart
📍 British Columbia