Patient relations and communication define this ambassador role at NP Health Clinic, supporting welcoming experiences and coordinated care in Ontario.
The Patient Relations & Clinic Ambassador represents NP Health Clinic across patient interactions. You will manage scheduling, respond to concerns, coordinate with healthcare professionals, and support accurate records. The role also connects patients with clinic services, wellness programs, and events.
Key Responsibilities: Welcome patients and visitors warmly upon arrival
Manage scheduling, reminders, and patient follow-ups
Respond empathetically to inquiries, concerns, and feedback
Coordinate communication with healthcare professionals
Promote services, wellness programs, and community events
Requirements: Experience in healthcare or wellness customer service
Excellent communication and interpersonal skills
Solid organization and multitasking abilities
Proficiency with EMR and office software
Discretion handling confidential patient information
Bring empathy, organization, and healthcare communication skills to strengthen patient relations and support coordinated experiences at NP Health Clinic.