Lead customer service operations at Best Buy in Vernon, coaching specialists while strengthening customer experiences and store performance.
As an Operations Team Lead, you will supervise a retail team and guide daily customer service execution. You will motivate specialists, build an inclusive learning culture, and oversee revenue, merchandising standards, inventory health, and health and safety. The position also manages profit and loss.
Key Responsibilities: Lead and coach a team of customer service specialists
Respond to customer concerns and improve customer experiences
Cultivate an inclusive team and learning culture
Oversee revenue, merchandising, inventory, and health and safety KPIs
Maintain a healthy profit and loss
Requirements: Full-time availability for business needs
Two-plus years leading retail teams of fifteen associates
Two-plus years managing operational expenses and revenue
Track record of achieving and exceeding sales goals
Ability to create inclusive, fun, and protected workplaces
Bring retail leadership, operational oversight, and customer service expertise to Best Buy’s Vernon store as Operations Team Lead.

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📌 Customer Service Operations Team Lead (British Columbia)
🏢 Best Buy Canada
📍 British Columbia