Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description This is a contract position from Nov 2026 – May 2027
Location of the roles: 50 Estate Drive, Scarborough,M1H 2Z1
SERVICE RESPONSIBILITIES All Shifts Signs in for shift and reads all Logbook entries
Take on role as Fire Captain each shift during emergency situations
Handles the admission, orientation for new intakes.
Read and review house rules with new intake and complete the Triage
Ensure enforcement of house rules, including behavior modification discussions, giving/reviewing warnings and
Enter all Intakes and Discharges on SMIS, process intake paperwork and upload necessary documents on SMIS
Print out SMIS bed log at end of shift and ensure that SMIS, the bed roster and Logbook match all shift activity, and ensure SMIS Queue is up to date
Accurately records day-to-day happening using appropriate methods; maintains logbooks and completes incident reports
Keeps a record of Presto Cards distributed and confirm how many cards are remaining before and at the conclusion of the shift
Monitors the activities of the clients and maintains availability for personal, practical and moral support
Provides the clients with their stored medication having them complete the medication distribution form, including providing safe storage and recording of prescribed medication, as requested by the client.
Liaises with internal referral sources and external agencies as needed
Keep a record of meal requests and food allergies
Distribute late meals, bag lunches, coffee/tea, and serve snacks
Announce mealtimes
Oversee mealtimes and provide supervision in the serving area




Empty garbage cans as needed
Clean client sitting area for urgent spills as needed in absence of cleaning staff
Make announcements to clients as needed
Write messages for clients and notify clients accordingly
Distribute clothing and personal hygiene items as requested by the clients
Provide harm reduction resources and distribute safe use supplies as requested
Assist with receiving/organizing/storing of donated items
Respond to and direct all telephone inquiries/voicemails accordingly
Carries out wellness checks throughout the building in accordance with policies and procedures
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Assists and participates in program functions on special occasions or activities
Place used walkie talkie on charger at the end of each shift
Contact repair people as needed
Approve overnight passes, working passes and curfew extensions
Tidy front desk/intake area throughout the shift
Assist clients with any resources/referrals that may be required
Bag/label clients’ belongings and place in storage room that have been left behind according to policies and procedures
Cleaning/disinfect cots and make available for new intake in the absence of housekeeping
Perform other duties required by administration
Night Shift specific. Complete nightly bed checks and discharge as needed, as per policy and procedure
CRITICAL RELATIONSHIP MANAGEMENT Internal: Reports directly to the Front Line Supervisor Indirectly reports to the Assistant Director and/or the Director Develop close working relationships with all staff within the organization including Housekeeper, Janitors, Chaplain, Administration and the Management Team
External: Establish and maintain good working relationships with external agencies to make the appropriate referrals.
WORKING CONDITIONS The incumbent will work under the following disagreeable conditions:



Dealing with angry people Abusive people Verbal abuse Isolation Work schedule affecting lifestyle
Education and Experience Qualifications High School Graduate with a diploma in the Social Services or Human Services field.
Prior related experience, including experience with frontline work in a social service setting
Knowledge and understanding of Homelessness, Addictions Counselling and Mental Health
Certification in CPR/First Aid
Certification in Crisis Intervention
Police check clearance
Adhere to standards that are consistent with the values & philosophy of The Salvation Army and Florence Booth House
Skills and Capabilities Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
De-escalation skills
Possess excellent problem-solving skills
Ability to function as a team member
Basic computer and clerical skills
Fluent in written and spoken English
Compensation The target hiring range for this position is $26.97 to $27.66 with a maximum of $28.34. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our agile team. There is a place for everyone to belong at The Salvation Army.

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📌 Front Line Worker (Part-Time – Contract) (Ontario)
🏢 TSA The Salvation Army TSA
📍 Ontario