Build IT operations experience at Definity as an Incident and Issue Management Analyst using ITIL, data analytics, and executive communication. This four-month Winter 2027 co-op offers hands-on enterprise exposure.
As a Co-op Analyst, Incident and Issue Management, you will work alongside senior analysts and engineers. You will monitor operational health, coordinate technical teams, investigate system issues, and translate data into executive presentations. The placement develops foundational ITSM, analytics, and corporate communication skills.
Key Responsibilities: Track aging incidents and coordinate delayed resolutions
Gather timelines and help draft Root Cause Analysis reports
Review change requests and track Change Advisory Board approvals
Support release planning, ticket triage,



and deployment documentation
Analyze ITSM data to identify recurring system pain points
Requirements: Current enrollment in an accredited bachelor’s co-op program
Study in computer science, information technology, MIS, business, or related field
Strong interest in enterprise cloud, infrastructure, and software delivery
Microsoft Excel proficiency with pivot tables and basic charts
Robust PowerPoint, communication, and presentation skills
Apply ITIL awareness, Excel analytics, and clear communication while supporting Definity’s enterprise IT operations team.

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📌 IT Operations Incident Management Analyst (Manitoba)
🏢 Definity
📍 Manitoba