Support auction-day preparation at IAA by processing paperwork, maintaining records, and answering customer questions with professional communication.
IAA Customer Service Representatives support the administrative work behind successful live auctions and branch operations. This position includes processing orders and assignments, entering information into internal systems, referencing pricing and delivery details, and maintaining records. You will also handle customer requests through mail, telephone, and direct contact.
Key Responsibilities: Process paperwork for auction day and obtain required approvals
Reference pricing and delivery information for customer support
Enter orders and assignments into internal computer systems
Set up new records and maintain existing records
Complete filing, word processing, and related clerical duties
Requirements: Previous office setting experience is required
Ability to communicate comfortably with customers
Solid interpersonal skills and digital literacy
Effective time management and independent work skills
Professional appearance and positive attitude
Use administrative accuracy, digital literacy, and customer communication to help IAA prepare paperwork and support auction operations.