Support TD credit card customers from Markham with strong communication and listening skills after completing paid, in-person training.
This full time Contact Centre Credit Card Representative role serves customers through account inquiries, issue resolution, and product guidance. You will provide advice, recommend TD products or services, and deliver solutions for individual banking needs. The position requires computer navigation, multitasking, and performance against service, quality, compliance, and productivity goals.
Key Responsibilities: Assist inbound callers with account inquiries and banking concerns
Resolve customer issues at the first point of contact
Recommend TD products and services matching customer needs
Meet customer experience, advice, quality,



and productivity objectives
Participate in ongoing training and coaching support
Requirements: High school diploma or equivalent
Exceptional communication, listening, and customer support skills
Ability to navigate systems, applications, and multiple screens
Digital literacy across smartphones, tablets, laptops, and headsets
Integrity managing sensitive information under compliance guidelines
Use empathy, consultative advice, and banking knowledge to deliver trusted credit card support for TD customers.

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📌 TD Credit Card Contact Centre Representative (Ontario)
🏢 TD Bank Group
📍 Ontario