BMW Autohaus is looking for a Service Business Development Coordinator! How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network of luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Due to our continued growth, our BMW Autohaus dealership is look for a Business Development Coordinator to join their amazing team!
We offer competitive salaries and generous benefits!
Excellent Group Benefits package
Group RRSP Contribution program
Work/life balance
Training and support programs
Boot and tool allowance
Corporate support
Mentorship and development
Unlimited careers opportunities within our automotive group
Job Purpose:
The Business Development Coordinator is responsible for answering all incoming service department phone calls in a n efficient and friendly manner. This position is responsible for booking service appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customers inquiries and if further information is required, a member of the management team is consulted.
Job Duties:
Answer all incoming telephone calls within three rings
Respond to inbound/outbound emails, telephone calls and internet prospects from the service department internet leads
Timely response to customer requests




Friendly attitude at the first point of contact with any potential client/customer
Update records and enter customer information into data management system
Create and filter customer retention list and schedule service appointments
Follow up on all service appointments, including missed appointments
Communicate effectively and professionally with customers
Notify necessary departments when an appointment is scheduled
Ability to meet or exceed monthly goals
Assist with other duties, as assigned by the direct manager
Requirements:
High school diploma or equivalent
Mandarin speaking is an asset
Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
Excellent communication skills and customer service. Including written and verbal
Previous experience in a customer service role
Ability to maintain filing systems and database
Professional appearance & friendly disposition
Ability to work efficiently in a high-pressure environment
Experience using dealership related software is an asset
Personal Attributes:
Passion, motivation, focus and leadership skills
Results focused appraoch
Team player
Strong communication skills both written and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and profressionalism
Excellent interpersonal and team building skills
Strong time management and organizational skills
Honest, courteous and able to demonstrate robust work ethics
Driven and ability to work with minimum supervision
BMW Autohaus is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

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📌 Business Development Coordinator (Ontario)
🏢 BMW Group
📍 Ontario