Serve BMO customers at 1626 Martin Drive through personal banking guidance, transactions, and needs-based conversations across available channels. Support digital banking adoption.
As a Customer Service Representative, you will deliver banking sales and service while identifying needs and referring customers to BMO colleagues. The work includes personal banking products, credit cards, customer inquiries, and everyday service requests. You will also support branch operations and risk processes.
Key Responsibilities: Welcome customers and complete banking transactions accurately
Identify needs and provide financial solutions guidance
Initiate referrals to appropriate BMO colleagues
Explain digital and self-serve banking options
Escalate complex customer situations when required
Requirements: No prior experience necessary
Post-secondary degree or related certification desirable
Basic verbal and written communication skills
Solid interpersonal, listening, and problem-solving skills
Readiness to collaborate across branch capacities
Bring customer focus, banking knowledge, digital confidence, and sound judgment to BMO’s personal banking service at 1626 Martin Drive.

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📌 BMO Personal Banking Representative (British Columbia)
🏢 Bank N.a.
📍 British Columbia