Coordinate patient services for Innomar Strategies in Canada, combining French-English bilingualism, organized documentation, and strong customer service.
As a Bilingual Nurse Case Management qualified, you will support Cencora’s patient and provider services and pharmaceutical commercialization activities. The work includes patient enrolment, clinical follow-up, education, adverse-event reporting, and communication with healthcare providers. Success requires clear communication, multitasking, problem-solving, and deadline management.
Key Responsibilities: Coordinate patient access, follow-ups, education, and treatment interruption monitoring
Record activities accurately in the program-specific database
Coordinate communication preferences with site and clinic contacts
Communicate case updates during planned colleague absences
Participate in refresher and specialized program training
Requirements: Two-plus years in related healthcare, claims, or patient support
Minimum one year of customer service experience
Required French and English bilingualism
Strong interpersonal, organizational, and detail-oriented skills
Ability to communicate effectively orally and in writing
Bring bilingual patient coordination, accurate records management, and responsive service to Cencora’s Innomar Strategies team.