Salesforce expertise drives this Business Systems Analyst role, partnering with business and technical teams to gather requirements and design solutions.
As a Salesforce BSA, you will support delivery across Salesforce projects. The work includes requirements documentation, user stories, process flows, and stakeholder coordination. You will collaborate with developers and architects on scalable solutions while supporting testing, UAT, and production validation.
Key Responsibilities: Gather and document requirements, user stories, and process flows
Work with developers and architects on scalable solutions
Support UAT, testing, and production validation activities
Coordinate stakeholders across business and technical teams
Analyze reporting, dashboards, data, and integrations
Requirements: Five or more years as a BA or BSA
Four or more years of Salesforce experience
Experience working in Agile or Scrum environments
Experience with JIRA and Confluence tools
Salesforce certifications and banking domain experience
Apply Salesforce analysis, stakeholder communication, and solution delivery skills across business and technical project teams.

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📌 Salesforce Business Systems Analyst (Ontario)
🏢 Cognizant Technology Solutions
📍 Ontario