Support BMO customers remotely from Quebec by handling fraud calls and applying bilingual French-English communication skills to financial crime investigations.
As a Bilingual Fraud Specialist with BMO Virtual Connect, you will evaluate, document, manage, and escalate potential threats. The work combines inbound customer calls, fraud investigation, evidence collection, case documentation, data analysis, and regulatory awareness. Strong French and English communication is required.
Key Responsibilities: Take inbound customer calls concerning suspected fraudulent activity
Investigate, assess, decide, document, and report fraud-related activity
Monitor detection systems, tools, reports, and manual reviews
Collect evidence for incident reports and loss prevention
Prepare regular and ad-hoc reports and dashboards
Requirements: Solid verbal and written French and English skills
Knowledge of financial crime risks and regulatory requirements
Knowledge of banking products, services, processes, and organization
Good organization, collaboration, and team skills
Good analytical and problem-solving skills
Apply bilingual communication, investigation, documentation, and analysis skills to protect BMO customers through fraud risk management.